Frequently Asked Questions

Xoom Booking is a comprehensive travel and accommodation service provider specializing in:

• Team Block Bookings: Group accommodation for sports teams and events
• Luxury Travel: Premium travel experiences and VIP services
• Partnership Program: Collaboration opportunities for event organizers
• 24/7 Support: Round-the-clock customer assistance

Creating an account is easy and free:

1. Click "Sign Up" or "Register" on our website
2. Fill in your personal information (name, email, phone)
3. Create a secure password
4. Verify your email address
5. Complete your profile with additional details

You can also create an account during the booking process.

Yes! Our mobile app is available for both iOS and Android devices. You can download it from:

• App Store: Search for "Xoom Booking"
• Google Play Store: Search for "Xoom Booking"

The app provides all the same features as our website with added convenience for mobile users.

We recommend booking as early as possible for the best rates and availability:

• Team Block Bookings: 3-6 months in advance for major events
• Luxury Travel: 2-4 months in advance for premium accommodations
• Regular Bookings: 2-8 weeks in advance for standard rates
• Last-minute: Available but may have limited options and higher rates

Yes, most bookings can be modified or cancelled, but policies vary by booking type:

• Modifications: Usually allowed up to 24-48 hours before check-in
• Cancellations: Subject to the specific cancellation policy of your booking
• Refunds: Processed according to the applicable policy
• Changes: Contact our support team for assistance

Check your booking confirmation for specific terms and conditions.

For team block bookings, we'll need:

• Team name and sport
• Number of rooms and guests
• Check-in and check-out dates
• Event details and location
• Contact information for team coordinator
• Special requirements or requests
• Budget range and payment preferences

Yes! We offer competitive group rates for:

• Team Block Bookings: 10+ rooms typically qualify for group rates
• Corporate Groups: Business travel and events
• Wedding Parties: Special group accommodations
• Conference Groups: Meeting and event attendees

Contact our group sales team for a personalized quote and the best available rates.

We accept a wide variety of payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit card networks
• Bank Transfers: Wire transfers and ACH payments
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Corporate Accounts: Special billing arrangements for businesses

Payment timing depends on your booking type:

• Immediate Payment: Most bookings require payment at time of reservation
• Deposit Only: Some bookings allow a deposit with balance due later
• Corporate Accounts: May have net payment terms (30-60 days)
• Group Bookings: Often have staged payment schedules

Check your booking confirmation for specific payment terms.

We believe in transparent pricing. All fees are clearly displayed during booking:

• Base Rate: Accommodation cost
• Taxes: Applicable local taxes and fees
• Service Fees: Our booking service charge (clearly shown)
• Optional Services: Add-ons like airport transfers, meals, etc.

The total price shown during checkout is what you'll pay - no surprises!

Receipts and invoices are automatically generated and sent to your email. You can also:

• Download from your account dashboard
• Request a copy from customer support
• Access through our mobile app
• Get corporate invoices for business bookings

We offer multiple ways to get help:

• 24/7 Phone: 1-800-XOOM-BOOK (1-800-966-6266)
• Email: support@xoombooking.com
• Live Chat: Available on our website and mobile app
• Help Center: Search our knowledge base
• Social Media: @XoomBooking on Twitter and Facebook

We provide 24/7 emergency support for all our guests:

• Emergency Hotline: Available 24/7 for urgent issues
• Local Support: On-site assistance when available
• Rapid Response: Quick resolution for critical problems
• Alternative Arrangements: Backup accommodations if needed

Save our emergency number in your phone before traveling.

Yes, we offer comprehensive travel insurance options:

• Basic Coverage: Trip cancellation and interruption
• Comprehensive: Medical, baggage, and emergency coverage
• Group Policies: Special rates for team bookings
• Custom Plans: Tailored coverage for specific needs

Insurance can be added during booking or purchased separately.

Becoming a partner is easy:

1. Fill out our partnership application form
2. Provide information about your organization and events
3. Our team will review your application (2-3 business days)
4. If approved, we'll send you partnership materials and login credentials
5. Start referring clients and earning commissions

Partners enjoy numerous benefits:

• Commission Earnings: Earn 5-15% on referred bookings
• Priority Support: Dedicated partner support team
• Marketing Materials: Co-branded promotional materials
• Special Rates: Exclusive pricing for your events
• Training: Regular training and updates
• Analytics: Detailed reporting and insights

Our partner portal provides comprehensive tracking:

• Real-time Dashboard: Live booking and commission data
• Monthly Reports: Detailed performance summaries
• Commission Tracking: Pending and paid commissions
• Client Analytics: Customer behavior and preferences
• Marketing Tools: Track campaign effectiveness